Implementation Support

BGI can offer off-site and on-site assistance with the complete planning and scheduling of your implementation.

Based on BGI’s Transition Management Planning ("TMP") methodology, this support includes assistance with the identification of project tasks, the assignment of individual responsibilities, and the development and monitoring of your overall implementation schedule.

Data Conversion

If an automated conversion of your data is needed, BGI offers several support alternatives:

·    You can generate unload files which we will then use to load your data.

·    You can print copies of your current system’s reports to disk, which we can then parse for the necessary data.

·    You can work with BGI to develop a new unload/load process for your unique requirements.

Regardless of the approach you choose, BGI will assist you in planning how best to verify and reconcile your data after it’s converted.

AnyWare Customization

While our applications offer a broad range of off-the-shelf processing support, a dynamic organization sometimes requires customization to meet its unique requirements.  Whether this is just the modification of an existing function or the addition of a complete new sub-system, we're poised to provide whatever customization support you need.

Furthermore, we can normally include any changes made for your organization in the standard release of our software due to the flexibility of its underlying technology.

Application Training

For training in how to use a BGI application, we offer a 2-3 day series of lessons in your offices or via the Internet which includes the following topics:

·    Setup of system tables and processing options.

·    Application processing.

·    Standard reporting and the ReportWriter.

·    BGI subsystems (e.g. workflow management, report scheduling, system security, etc.).

If you wish, each session includes hands-on training exercises.

If you provide real-world samples from your portfolio ahead of time, we will incorporate them into these training sessions.

SQL Server Reporting Services

BGI now offers support and training in the use of Microsoft’s SSRS technology.  We can develop new reports for you and make them available through your BGI application, or we can help train you or your staff in how to develop reports yourself.

SSRS is provided with your SQL Server license – you already have it in-house - so let us help you use it to unlock the information in your BGI applications.

Technical Training

If you elect to license the source code to a BGI application, we offer training in how to understand and maintain it.  As with application training, this can be done in your offices or via the internet.

Ongoing Support

BGI provides ongoing assistance and future releases under either a fixed-price, annual maintenance agreement or on an hourly basis.  You can choose whatever approach would be most cost-effective for your organization.

New Application Development

In addition to these services, please know that Benedict Group also offers AnyWare design and development services for new or related financial applications, using the sub-systems and core technology of our current software products.

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