Responsive, On-Demand Support
One point of contact. No support contracts you don't need. Pay for expert help when you actually need it—implementation, training, customization, or day-to-day questions.
Support Is Still Hourly. For Everyone.
Annual support contracts are common in this industry. For 20+ years Benedict has billed support hourly—so you only pay for help you actually use—and that doesn't change with the new generation.
Coming next: deep AI support for how-the-system-works questions.
Implementation Support
Implementation support for your move to Benedict, on-site or remote. Our Transition Management Planning (TMP) methodology covers task identification, assignment of responsibilities, and schedule monitoring from day one.
Data Conversion
Switching systems shouldn't mean starting over. We build automated data conversion processes tailored to your environment—whether you provide file formats, existing reports, or collaborate with our team on a custom unload/load workflow. We'll work through verification and reconciliation with you.
Custom Development
Every lender has unique requirements. While Benedict offers extensive out-of-the-box processing support, our team delivers customizations aligned to your specific needs—from modifications of existing functions to entirely new sub-systems. Our flexible architecture means your enhancements often become part of the standard product.
Hands-On Training
Maximize your software utilization with in-depth application training delivered on-site or remotely. Sessions cover system setup, application processing, reporting, workflow management, and security—all reinforced with hands-on exercises using your own portfolio data.
On-Demand Support
Questions and challenges don't follow a schedule—and neither do we. Benedict's flexible, hourly, on-demand support model means you get timely, expert assistance exactly when you need it, without paying for support you don't use.
Talk to Us About Your Servicing
Tell us about your needs and we'll schedule a personalized demo.
What to expect
- 30-minute personalized walkthrough of the platform
- Discussion of your specific servicing workflows
- Whether Benedict fits your portfolio
Prefer to call?
(303) 747-6690