Responsive, On-Demand Support
One point of contact. No support contracts you don't need. Pay for expert help when you actually need it—implementation, training, customization, or day-to-day questions.
Support Is Still Hourly. For Everyone.
Most loan servicing vendors lock you into expensive annual support contracts. For 20+ years Benedict has billed support hourly—so you only pay for help you actually use—and that doesn't change with the new generation.
In development: an AI support assistant for how-the-system-works questions.
Implementation Support
Seamless transition into Benedict with comprehensive implementation support—on-site or remote. Our Transition Management Planning (TMP) methodology ensures organized task identification, clear assignment of responsibilities, and diligent schedule monitoring from day one.
Data Conversion
Switching systems shouldn't mean starting over. We build automated data conversion processes tailored to your environment—whether you provide file formats, existing reports, or collaborate with our team on a custom unload/load workflow. We'll guide you through verification and reconciliation to ensure accuracy.
Custom Development
Every lender has unique requirements. While Benedict offers extensive out-of-the-box processing support, our team delivers customizations aligned to your specific needs—from modifications of existing functions to entirely new sub-systems. Our flexible architecture means your enhancements often become part of the standard product.
Hands-On Training
Maximize your software utilization with in-depth application training delivered on-site or remotely. Sessions cover system setup, application processing, reporting, workflow management, and security—all reinforced with hands-on exercises using your own portfolio data.
On-Demand Support
Questions and challenges don't follow a schedule—and neither do we. Benedict's flexible, hourly, on-demand support model means you get timely, expert assistance exactly when you need it, without paying for support you don't use.
Ready to Transform Your Loan Servicing?
Tell us about your needs and we'll schedule a personalized demo.
What to expect
- 30-minute personalized walkthrough of the platform
- Discussion of your specific servicing workflows
- Honest assessment of fit for your portfolio
- No pressure — just a straightforward conversation
Prefer to call?
(303) 747-6690